T&C/Refund Policy

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Terms & Conditions

 

Pickup and delivery is “door-to-door”, unless residential area restrictions apply, or you agree to meet carrier at a more convenient location for a lower “cash-on-delivery” price (COD). If your vehicle(s) is inoperable or oversize (dual or over-size wheels, extra-large, racks, lifted, limo, etc.), please inquire as to extra charges, as they may cause an increase in price upon delivery to the carrier. If the carrier is not advised prior to pick-up of inoperable or over-sized vehicles, all extra charges must be paid in cash or money order made payable to the delivery company assigned, and due upon delivery. It is the client’s responsibility to make sure the vehicle(s) is in proper working order.


Special Vehicles Unit Ltd . agrees to have vehicle(s), as described on quotation, shipped on, or close to, the dates requested by the client(s). Special Vehicles Unit Ltd. will make every effort possible to ship vehicle(s) on the requested date (~delivery_date~), but can in no way guarantee an exact pick-up or drop-off date due to “Acts of God”, traffic, accidents, inclement weather, and other situations outside of our express control.


By booking an order with Special Vehicles Unit Ltd, you declare that you are the owner, or an authorized agent of the owner, and have authority to make decisions and arrangements for shipping the owner's vehicle(s). Client warrants that he or she is the legal owner of the vehicle(s), or that he or she has been duly authorized by the legal owner to enter into this agreement with Special Vehicles Unit Ltd.


Carrier’s responsibility begins when the client, or his authorized agent, signs the bill of lading at pick-up. Responsibility terminates when the client, or their agent, signs the bill of lading at delivery.Special Vehicles Unit Ltd. must be notified should the client be unavailable for pick-up or delivery, and his agent must be designated at that time. If a carrier is sent out and the vehicle(s) cannot be picked up for any reason at all, there will be an additional $150.00 rescheduling (dry-run) fee. All carriers are pre-screened, and are required to maintain between $100,000 and $250,000 in full-coverage insurance.


All vehicles that are delivered with an outstanding balance due shall be paid by CASH, MONEY ORDER, or CASHIER'S CHECK ONLY. Outstanding balance due shall be paid solely in US funds, and immediately upon delivery. In the case of off-shore shipments, or PRE-PAY shipments, the total balance must be paid both in full and in advance. Should delivery be attempted, after attempted notification (3- to 24-hours voice notification to phone numbers provided by client) if client, or his or her agent, does not have proper funds, or is unavailable to receive delivery, vehicle(s) may be taken to and left at the nearest terminal at the discretion of the driver; at which point the client, or agent for the client, will have to retrieve and pay for the storage, or pay a redelivery fee.


Client is responsible for preparing the vehicle(s) for transport. All loose parts, fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is the client’s responsibility, including damages done by said part to any and all vehicles involved. Special Vehicles Unit Ltd., or its agents, will not be responsible for vandalism or “Acts of God” (including, but not limited to: fire, flooding, hail, sandstorms, tornadoes, earthquakes, and objects flying from the road or sky during transport). Clients should maintain their own insurance for these reasons. Special Vehicles Unit Ltd, or its agents, will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits Special Vehicles Unit Ltd., or its agents, from doing so. If such items are shipped unbeknownst to Special Vehicles Unit Ltd., or its agents, such items become the sole responsibility of the client.


If damage should occur, all monies owed for transport must be paid to initiate claim. Damage must be noted in the proper place on the bill of lading, and signed by the driver and the client, regardless of weather or time of day. Signing the bill of lading without any notation of damage or failing to sign the bill of lading upon receipt of the vehicle, verifies that the client, or his or her agent, has received the said vehicle in good condition, and that Special Vehicles Unit Ltd., and its agents, are relieved of any further responsibility. Client, or his or her agent, must check the vehicle thoroughly.


Special Vehicles Unit Ltd. must be notified of any damage by phone within 24 hours. Client must submit, in writing, a description of damage, clear pictures, and 2 estimates for repairs within 10 days of delivery directly to the designated carrier for any resolution to be initiated. Special Vehicles Unit Ltd. will support you in this effort should such a problem occur, but in no way will Special Vehicles Unit Ltd. accept responsibility for any negligence of the assigned carrier. If the client's vehicle is valued at above standard market value, then we suggest you purchase a special insurance rider. Such a rider may be provided by Special Vehicles Unit Ltd or one of its agents.


Any claim or controversy arising from, or relating to, this agreement, or the performance or breach thereof, shall be subject to the jurisdiction of Mahoning County, Ohio. Client specifically waives any right to have this matter resolved in any other location. Special Vehicles Unit Ltd. can only be liable for up to the amount of the deposit located on your transport order. In no case can Special Vehicles Unit Ltd. be held liable for the designated carrier’s damage. Special Vehicles Unit Ltd will provide carrier's insurance certificate and carrier information should a controversy arise.

Refund & Cancellation Policy

 

In the event that we are not able to get your vehicle(s) assigned to a carrier within the time frame allotted by the particular transport program chosen by the client, you have the option of keeping your order in an active status, and Special Vehicles Unit Ltd will continue to make every effort to complete its obligations. The client also has the right of cancellation with no monies owed to Special Vehicles Unit Ltd. However, If you cancel before your first available pick-up date, or within designated pick-up window for the program chosen, a $75.00 dollar “cancellation/administrative” fee will be applied to the credit card on file, no other monies will be owed, and the order will be canceled. Once a carrier has been assigned for the pick-up and transport of the vehicle, at the agreed upon price between client and carrier, the client’s card will then be charged the agreed upon deposit for the program chosen by the client. If the client is determined to be “double-booked”, and posted on Central Dispatch with a company other than Special Vehicles Unit Ltd., then the client must have the other posting removed, and the pick-up window will re-initiate; or Special Vehicles Unit Ltd. has the right to cancel the order and charge the card on file a $150.00 double-booking fee.  


The refund process may take 10-14 business days before it is resolved and refunded back to the same credit/debit card charged. If a Dispute or Chargeback is done before the refund takes place the Dispute / Chargeback will void any refund request and the Dispute process may hold funds for 90 business days. We ask that you follow the company policies during a refund request to avoid delays.


(a) Chargeback Policy: Shipper warrants that they will pay the price quoted due Special Vehicles Unit Ltd. for dispatched and delivered vehicles, and will not seek to chargeback a credit card or stop a check to offset any disputed claims. If chargeback is attempted, Special Vehicles Unit Ltd. will have full legal authority to have our legal representation submit outstanding balances to collections and report to major credit bureaus. Damage Claims: Department of Transportation regulations require that all claims be filed in writing and all tariffs be paid in full before damage claim can be processed.

This contract contains the entire agreement of the parties with respect to the shipments of the aforementioned vehicle. This contract supersedes any prior agreements, understandings, or negotiations between Special Vehicles Unit Ltd. and the client, whether written or oral. This contract can only be amended through a written document formally executed by all parties.